A British woman was shocked to discover she had been charged almost $70,000 for a trip that was advertised as costing a mere $210.
Chances are a fair few of you reading this will have had money inexplicably disappear or be taken from your account. It can be pretty scary, especially if you didn't have much in there to begin with. Chances are a mistake has been made or worse, you've been hacked. Either way, there's probably a solution, but that doesn't make the situation any less scary initially.
What we hadn't heard of up until now is a case of money being taken that wasn't there to begin with. British woman Charlotte Smith was planning a mini-break to Budapest. Her hotel stay in the Hungarian capital came in at the reasonable price of £169.10 ($210). However, the hotel then made a pretty unforgivable mistake.
When processing her payment, the hotel staff did so in euros rather than the Hungarian currency, forints. That led to a whopping £56,154.42 (almost $70,000) being removed from Miss Smith's account, more than $3700 of which were fees added on for the service by her bank, Barclays. When the hotel realized its mistake, the money was quickly returned. However, that didn't account for those additional fees.
Since Miss Smith had around $500 in her account when all this went down, to be confronted with $3700 worth of fees for something that wasn't her fault was naturally pretty daunting, she explained to Mail Online. Plus, as you can see above, Barclays was not exactly sympathetic to her plight. While it was the hotel's fault, we do think the bank could have been more helpful from square one in this situation.
Thanks to the publicity Charlotte's case has received since she spread the word online, Barclays has thankfully refunded her the fees it initially charged. The bank issued a statement admitting it had fallen short of its "high standards." However, we suspect that if the story hadn't garnered this sort of attention, the charges wouldn't have been refunded at all, leaving the innocent party with an unfair mountain of debt.