Singapore Airlines has been voted the world's best airline. The poll taken by Skytrax asked participants to rate 335 airlines on a scale of one to five based on categories like cabin service, airport assistance, and onboard offerings. More than 20 million people voted in the survey, and no US carriers cracked the top 10.
"We're very ecstatic," Yeoh Phee Teik, Singapore's senior vice president of customer experience, told CNN, at the awards ceremony in London on Tuesday. "I think we can attribute this to the hard working team which has continued to elevate the customer experience. We're glad that our work has been recognized and our customers have voted for us to be the world's best."
It’s no surprise that Singapore Airlines won the top spot. The carrier has ranked as the best airline in Travel + Leisure's World's Best Awards poll for 23 years in a row. The airline was also voted best first class lounge and business class lounge in Asia, best first class and best business class in Asia, best premium economy class in Asia, and best first class and best first class seat in the world.
Qatar Airways came in second, yet it claimed world’s best business class and business class seat, world’s best first class airline lounge, best airline in the Middle East, best business class and business class lounge in the Middle East, best economy class in the Middle East, and best cabin crew and airline cabin cleanliness in the Middle East.
In North America, Air Canada was voted best airline for the second year in a row. The carrier ranked 30th worldwide. Delta and Alaska airlines were the top-ranked US carriers at 37th and 38th, respectively. JetBlue was the only other US airline to make the top 50, ranking 42nd.
The top 10 list for 2018 included the following airlines:
All Nippon Airways
Singapore Airlines debuted the first the Airbus A380, the world's largest passenger plane, and ranks 10th in the world for international passengers carried, as well as in the top 15 carriers in terms of revenue passenger kilometers.
After receiving the award, Singapore Airlines’ chief executive Goh Choon Phong said, “Singapore Airlines is honored to be named ‘World’s Best Airline’ in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers.”