Discount airline Ryanair is under fire for calling police on a passenger who refused to pay his bar tab after being denied his extra legroom seat.
Bob Hamilton is a large man. Standing at 6-foot, 2-inches, the retired oil broker spends his time flying between Hungary, Spain, and England, and always opts for seats with extra legroom for his own comfort. But on a recent flight between London Stansted and Malaga, Spain, Bob was denied his extra legroom for which he paid an extra $26 for.
Upon arriving for his flight, Bob noticed a man already in his seat. When he asked the flight crew to remove him, they informed Bob that he was actually a Ryanair employee on his way to an assignment and that Bob would, in fact, need to find a new seat.
Flabbergasted, but compliant, Bob made his way to a new seat and proceeded to order up a $22 bar tab of beer and wine. We’re not sure if this was Bob’s plan all along, but later in the flight, he suggested to a crewmember that they waive his tab to make up for the fact he was robbed of his extra legroom.
The crewmember refused and said that Bob would have to pay his tab and then ask for a refund after the flight. A now slightly drunk and surly Bob decided he’d had enough and refused to pay.
Which is when Ryanair called the police.
Upon arrival in Malaga, Spanish police were waiting to detain Bob and ensure that he paid his bill. According to an interview with MailOnline, Bob was jovial with the police officers, who were laughing about the whole situation. A crewmember did indeed force Bob to pay for his tab using a credit card and told him to contact Ryanair customer service to refund his jilted seat.
Which apparently took Bob three attempts before he was refunded. The first two times Ryanair reps flat out refused to refund his ticket, and only after the third attempt did Ryanair realize that the lost man-hours in taking Bob’s calls were more than the cost of the $26 he was demanding returned.