According to cheatsheet.com, there are many airlines that people hate with a passion, and one of them is Southwest Airlines. Apparently, one of the things people dislike the most about this airline is the lack of comfortable seats that one can find on one of their flights.
But on the other hand, some seats on their flights are better than others. Travelers need to know which seats to choose when they fly with Southwest Airlines. Southwest Airlines might have some good airfare deals, but their problems can make one wonder if their flights are worth the price.
There are many things that customers have remained consistent about when it comes to the reviews that they have submitted about Southwest Airlines. Here are some popular complaints.
10 Sometimes Customers Don't Get Refunds When They Should Have
People who work for this airline have to follow certain rules, and one of them seems to involve denying people refunds, even when they desperately need them. According to tripadvisor.com, some people have not been able to get refunds from the company, even though they were unable to travel due to an issue that was completely out of their own control. This is not good for business since it can keep travelers from using them.
9 Customers Have Been Yelled At
According to tripadvisor.com, there have been passengers that were met with a bit of a hostile attitude from someone who works for this company. When they tried to resolve the issue by speaking with a supervisor, the original employee that they started having an issue with began to yell, which was very upsetting for the traveler who was caught up in the middle of this unfortunate situation. This isn’t a good way to do business.
8 Their Flights Get Cancelled A Lot
When it comes to Southwest Airlines, there are a lot of things that some people say they are doing right. But at the same time, they have given their customers lots of reasons to be upset with them. According to tripadvisor.com, one of the things that people usually complain about the most often is canceled flights. One customer was very upset with the company for canceling their flights twice, and they did it without reason.
7 Southwest Airlines Has Failed To Let Passengers Know That They Changed Their Itinerary
It seems that Southwest Airlines loves to do things without making their passengers aware of it first. According to tripadvisor.com, one of the things that they have done before is change a person’s itinerary, which caused them to miss a very important event that they were supposed to attend. This is actually quite a big deal, and it’s something travelers need to consider when they are choosing who to travel with during their next trip.
6 They Have Rude Flight Attendants
One of the most important parts of being a flight attendant is being nice and respectful. This can be really hard, especially when passengers treat them poorly, but it is a big part of their job. But according to tripadvisor.com, some have encountered very rude flight attendants with Southwest Airlines.
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5 On Occasion, This Airline Makes People Place Their Belongings On Dirty Floors To Shift Their Stuff To Other Bags
Some people who have chosen to fly with this airline have had to place themselves, as well as their bags, on the dirty floor to rearrange some things. According to tripadvisor.com, things got a bit worse for a traveler after an employee rudely dismissed her and someone who was with her when they were trying to explain something that was very important. This shows their employees are not terribly attentive, which isn’t a good thing.
4 The Food They Serve Is Not Very Good
It’s hard to predict what airplane food is going to taste like unless a person has eaten with that airline before. But according to tripadvisor.com, the food that one can get at Southwest Airlines is not that great. Perhaps travelers should consider eating right before they board their flight, or right after they get off of it.
In addition, it seems that they also have some dirty airplanes as well. That’s something passengers complain about.
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3 Some Customers Have Not Received Their Luggage After Flying With Southwest Airlines
It seems that a lot of people’s luggage gets affected in some way when they travel on an airplane. This is the case with numerous airlines. Multiple people have walked away with damaged bags due to baggage handlers mistreating them.
But according to tripadvisor.com, there are some people who have still not received their baggage, even though their flight took place months ago. This is serious, and no one should experience this type of issue.
2 Customers Have Complained About Things Being Stolen From Them
While some people have complained about not receiving their luggage after a flight with Southwest Airlines, others have complained about things being taken out of their bags in general. According to tripadvisor.com, one of the people who chose to travel with them noticed that a bunch of their eating utensils that they had brought with them was mysteriously gone. This is something one should definitely keep in mind if they plan to use this airline.
1 The Staff Members Can Be Hostile And Threatening Towards Customers
According to tripadvisor.com, some of the people who work for Southwest Airlines are not very nice to those who travel with the popular airline. One person’s flight was canceled, and they were informed that they were going to have to pay additional money to get home. But the real problem started when an employee actually started blaming the traveler for those issues, as well as making some threats towards them, which is not very professional.
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