Disney World came under some heavy criticism after the park's new Skyliner cable-cars left guests who dared get aboard stranded for several hours on Saturday night, according to USA TODAY.
It's still not clear exactly how many passengers were stuck as a result of what could have been a devastating malfunction but Disney has reported that no one was injured, also announcing that the ride will be closed while they investigate the cause of the untimely disturbance.
"One of three Disney Skyliner routes experienced an unexpected downtime Saturday evening," they said in a statement. "As a result, Skyliner will be closed while we look into the details surrounding this downtime."
Some of the guests put through the ordeal posted photos on Twitter, detailing their experiences, with one calling it a "nightmare."
"Not how I wanted to spend my night.. currently stuck in the air #disneyskyliner," tweeted @CourtCole12.
"Safely on the ground after being stuck on the #disneyskyliner for over 3 hours," she would later report.
"What a NIGHT LOL that was my first and last ride on the skyliner, 3 hours 20 min is enough for me," another user going by the handle @PalmerEmmie wrote.
"While being stuck for 2.5 hours has been rough, the occasional LOUD messages from the Skyliner is enough to put you slightly on edge," Aaron Murray said. "I understand protocol, but the repeated messages are similar to Chinese water torture techniques at this point. #disneyskyliner #disneyworld."
Another passenger managed to see the lighter side, urging Disney to add vodka to the emergency kit.
It wasn't that easygoing for Chris Edenfield, however. He told the Orlando Sentinel he was with his disabled mother in one of the cars.
"We’ve cracked open the emergency kit awhile ago for water; it’s just a nightmare right now," he lamented.
The gondolas have officially crashed! Guest are being evacuated now. Guest have been stuck for hours! No word if guest were in the gondolas that crashed. pic.twitter.com/5uUyMFW7an— Waltparks (@Waltspark) October 6, 2019
Disney has since issued an apology that also suggests that every guest put through the inconvenience will be given some form of recompense.
"We have a team diligently looking into the cause of Saturday’s malfunction on the Epcot line of the Disney Skyliner," the company said in a statement to USA TODAY. "We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually."
Fortunately, no one was injured as a result of the malfunction but things could have taken a grave turn had the weather decided to change.